Important Note: By registering for or using any ace77 service, you agree to be bound by all terms and conditions set out in this document. If you do not agree with any part, please discontinue use of our platform.
1 Acceptance of Terms and Conditions
These Terms and Conditions constitute a legally binding agreement between you ("Member" or "User") and ace77 ("Company", "we", "us"). This document governs all aspects of your use of the ace77 platform, including the website at ace77.run and our mobile application.
By performing any of the following actions, you are deemed to have read, understood, and fully agreed to these Terms and Conditions:
- Registering a new account on the ace77 platform
- Log in to your existing account
- Making a deposit or financial transaction
- Using any game or service offered
- Downloading or installing the ace77 mobile app
These Terms are supplementary to our Privacy Policy and Responsible Gaming Policy. All such documents should be read together as one comprehensive agreement.
2 Member Eligibility & Account Registration
To be eligible to register and use ace77's services, you must meet all of the following eligibility requirements:
- Minimum age: You must be at least 18 years of age. ace77 takes the protection of minors from gambling activities very seriously.
- Individuals: Only individuals may register an account. Registration under a company name, organisation, or any other entity is not permitted.
- One account only: Each individual is only permitted to hold one active account. Owning multiple accounts is a serious violation and may result in the suspension of all associated accounts.
- Accurate information: All information provided during registration must be accurate, complete, and up to date. Your name, phone number, email address, and banking details must match your official identification documents.
- Jurisdiction: You are responsible for ensuring that participation in online wagering activities is permitted in your region of residence.
During the account verification process (KYC), you may be required to submit a copy of your ID, bank statement, or other supporting documents. This process is mandatory for all members prior to their first withdrawal and for transactions exceeding certain limits.
ace77 reserves the right to request identity verification at any time. Failure to provide the required documents within the stipulated timeframe may result in a temporary freeze of your account.
3 Account Usage & Member Responsibilities
As an ace77 account holder, you bear full responsibility for all activity that takes place under your account. The following account usage guidelines must be observed:
- Keeping your password confidential is entirely your responsibility. Do not share your login credentials with anyone, including family members or friends.
- Use a strong, unique password — a combination of uppercase letters, lowercase letters, numbers, and symbols is recommended.
- Enable two-factor authentication (2FA) for an additional layer of security, available in your account settings.
- Log out of your account after every session, especially when using a public or shared device.
- Report any suspicious activity or unauthorized access to our support team immediately.
- Ace77 accounts are for personal use only. Commercial use, acting as an agent, or use on behalf of third parties is strictly prohibited.
Ace77 will not be held liable for any losses arising from unauthorised use of your account if such access occurred due to your own negligence in safeguarding your login credentials.
Strictly prohibited activities: Money laundering, fraud, the use of automated software (bots), game manipulation, cyberattacks, and any activity that violates applicable laws are strictly prohibited. Violations will be reported to the relevant authorities.
4 Deposits, Withdrawals & Financial Transactions
Ace77 supports a variety of popular payment methods in Malaysia, including DuitNow, FPX, and all major commercial banks. All transactions are processed in Malaysian Ringgit (MYR) and are subject to the following conditions:
Deposit:
- Minimum deposit: RM20 for most payment methods.
- Deposits are credited to your account within minutes upon bank confirmation.
- You may only deposit funds from a bank account registered in your own name. Deposits from third-party accounts are not accepted and will be returned.
- Ace77 does not charge any processing fees for deposits.
Withdrawal:
- Minimum withdrawal: RM50 per request.
- Most withdrawal requests are processed in under 5 minutes via our automated system.
- Withdrawals can only be made to a verified bank account held in the same member's name.
- Your first withdrawal requires completion of the KYC process beforehand.
- Ace77 reserves the right to request additional verification for large withdrawal amounts for the security of our members.
Bonus balances that have not met the rollover requirements cannot be withdrawn. Only cash balances that have satisfied all wagering requirements are eligible for withdrawal.
Ace77 reserves the right to hold or delay withdrawals if there are signs of fraudulent activity, incomplete identity verification, or an ongoing investigation into a terms violation. In such cases, we will contact the member via email or Live Chat for further information.
5 Bonuses, Promotions & Rewards Programme
Ace77 offers a variety of promotions designed to add value for our members. Each promotion has specific terms and conditions that must be read carefully before claiming. The general terms applicable to all bonuses are as follows:
- Rollover requirement: Each bonus has a clearly stated rollover requirement. For example, a bonus with a 5x rollover means you must place bets totalling 5 times the bonus value before any related funds can be withdrawn.
- Validity period: All bonuses have an expiry date. Bonuses not used within the specified period will expire automatically with no compensation.
- One bonus at a time: Generally, only one active bonus is permitted at a time unless otherwise stated in the specific promotion's terms.
- One-time eligibility: Most welcome bonuses are claimable once per member, per household, per IP address, and per device.
- Betting limit while a bonus is active: While a bonus is active, a maximum single-bet limit may apply. Bets exceeding this limit may result in bonus cancellation.
- Eligible games: Not all games contribute equally to rollover requirements. The list of games and their respective contribution percentages are stated on each promotion's page.
ace77 reserves the right to cancel bonuses and withhold associated winnings if there is evidence of promotion abuse, including but not limited to the use of multiple accounts, arbitrage betting, or violation of bonus terms.
For more information on current promotions and their specific terms, please visit the Promotions our regularly updated page.
6 General Betting & Gaming Rules
All betting and gameplay on the ace77 platform are subject to the following rules, which are designed to ensure a fair and transparent environment for all members:
- All game outcomes generated by a certified Random Number Generator (RNG) system are final and cannot be disputed.
- For sports betting, official results from the relevant sports governing body will be used to settle bets. Results announced by broadcasters or media outlets are not accepted as official confirmation.
- Bets placed after the start of an event (except for specific live betting markets) may be voided at ace77's discretion.
- Ace77 reserves the right to void or reject any bet placed at clearly incorrect odds due to technical or human error. In such cases, the bet amount will be fully refunded.
- The use of any automated software, bots, or third-party tools to assist or automate wagering is strictly prohibited.
- Any attempt to exploit system vulnerabilities, technical bugs, or odds display errors for personal gain is a serious violation of these terms.
Ace77 employs a sophisticated fraud detection system to monitor unusual betting patterns. Any activity showing signs of system exploitation will be investigated and appropriate action will be taken.
7 Responsible Gaming
Ace77 is fully committed to the principles of responsible gaming. We believe gambling should be a source of entertainment, not a financial or emotional burden. As such, we provide a range of tools to help members manage their gaming habits:
- Deposit limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
- Loss limit: Set a maximum loss amount per period to avoid getting carried away.
- Session limit: Set time limits for each play session so that gaming does not interfere with your daily life.
- Cooling-off period: Take a break from the platform for 24 hours, 7 days, or 30 days without going through any complicated procedures.
- Self-exclusion: If you feel you need to stop entirely, we can permanently close your account or apply an extended closure period.
If you or someone you know is showing signs of problem gambling, please seek help immediately. More information on support resources is available on the Responsible Gaming us.
Absolute prohibition: Individuals who have enrolled in a self-exclusion programme are strictly prohibited from attempting to register a new account at ace77. This is a serious violation and will result in the immediate closure of all accounts and the return of any remaining balance.
8 Privacy, Personal Data & Security
Ace77 respects your privacy and is committed to protecting your personal data in accordance with best industry practices and applicable data protection laws. The following is a summary of how we handle your data:
- All data you provide to ace77 is collected for legitimate purposes such as identity verification, payment processing, service delivery, and account-related communications.
- The ace77 platform uses 256-bit SSL encryption to protect all data transmitted between your device and our servers.
- Ace77 does not sell, rent, or disclose your personal data to third parties for marketing purposes without your consent.
- Your data may be shared with registered payment service providers and third-party game providers solely for the purpose of service delivery.
- You have the right to request access, correction, or deletion of your personal data by contacting our support team.
For more detailed information on how we collect, use, and protect your data, please refer to our Privacy Policy our complete policy.
9 Account Suspension, Closure & Termination
Ace77 reserves the right to suspend, restrict, or close any member account at any time for the following reasons, including but not limited to:
- Violation of any term in this document
- Confirmation that the member is under 18 years of age
- Providing false or misleading information during registration or KYC
- Multiple account ownership
- Fraudulent activity, money laundering, or any other illegal activity
- Intentional abuse of bonuses or promotions
- Requests from competent authorities
- Serious security or technical risks
If your account is suspended pending investigation, any valid cash balance (excluding bonuses) will be held until the investigation is concluded. If no violation is found, your full balance will be returned to you.
You may also voluntarily close your account at any time by contacting our support team. Closure requests will be processed within 3 business days and any eligible balance will be returned to your registered bank account.
10 Liability Limits & Disclaimer
To the extent permitted by applicable law, ace77 is not liable for:
- Any financial losses arising from wagering activities on our platform, including losses resulting from game outcomes or sports betting.
- Service disruptions caused by circumstances beyond our control, such as third-party infrastructure failures, natural disasters, or internet outages.
- Losses arising from unauthorized access to your account due to your negligence in safeguarding your login credentials.
- Any financial decisions you make based on information available on our platform.
Ace77 services are provided "as-is". While we make every effort to ensure the accuracy and availability of the platform at all times, we do not guarantee that the platform will be entirely free from errors, interruptions, or vulnerabilities.
In the event of any discrepancy between the Bahasa Melayu version and any other language version of this document, the Bahasa Melayu version shall take precedence for users in Malaysia.
11 Terms & Conditions Amendment
Ace77 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments may be necessary to reflect changes in services, legal compliance requirements, or improvements to our security policies.
When a material amendment occurs, we will notify members through the following channels:
- In-platform notification upon your next login
- Email to the address registered on your account
- Update the "Last Updated" date at the top of this document
Continued use of the ace77 platform after the effective date of any amendment constitutes acceptance of the updated terms. If you do not agree with the amendments, you must stop using the platform and may request account closure.
12 Contact Us
If you have any questions, concerns, or complaints regarding these Terms and Conditions, our team is ready to assist you through the following support channels:
- Live Chat: Available 24 hours a day, 7 days a week directly within the ace77 platform — the fastest way to get help.
- Email: [email protected] — for inquiries that require documentation or detailed explanation.
- Telegram & WhatsApp: Official channel details are available after logging in to your account.
Our average Live Chat response time is under 2 minutes. For email inquiries, we are committed to replying within 24 hours on business days. Our support team speaks Bahasa Melayu and is ready to provide clear explanations on any aspect of these terms.
For formal complaints requiring escalation, please clearly state "OFFICIAL COMPLAINT" in your email subject line so it can be prioritised and handled by our dedicated complaints resolution team.