1 Privacy Policy Introduction & Scope
Welcome to the ace77 Privacy Policy. This document constitutes a binding agreement between you as a member and ace77 as the platform operator, governing how we handle your personal data. This Policy applies to all users who access the ace77 website, use our mobile app, or interact with any of the services we offer.
Ace77 understands that your trust is our most valuable asset. That is why we take a transparent and responsible approach in every aspect of data handling. We will never misuse the information you provide to us, and we are always committed to ensuring your privacy is protected in everything we do.
By registering an account, using the platform, or simply browsing the ace77 website, you are deemed to have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, we encourage you to contact our support team before continuing to use the platform.
This Privacy Policy should be read together with Terms and Conditions ace77. Together, these two documents form the complete framework governing your relationship with our platform.
2 Personal Data We Collect
Ace77 only collects data that is genuinely necessary to provide you with a safe, seamless, and high-quality service. We do not collect excessive or irrelevant information. Below are the categories of data we collect and how they are obtained:
| Data Categories |
Examples |
How Collected |
| Identity Data |
Full name, IC/passport number, date of birth, gender |
Registration form, KYC process |
| Contact Data |
Email address, phone number, residential address |
Account registration, profile updates |
| Financial Data |
Bank account number, account holder name, transaction history |
Deposit/withdrawal processing, KYC |
| Technical Data |
IP address, device type, web browser, operating system |
Automated system logs, cookies |
| Usage Data |
Game history, wagering activity, session duration, game preferences |
In-platform activity |
| Communication Data |
Live Chat records, emails, support tickets |
Interactions with the support team |
We do not store credit/debit card information directly. All card payments are processed through registered third-party payment gateways that comply with PCI-DSS standards.
3 Personal Data Usage Purpose
Every piece of data we collect has a clear and legitimate purpose. ace77 uses your personal data for the following purposes:
- Identity Verification (KYC): To verify that you are a legitimate individual aged 18 and above and not from a restricted region, in line with legal compliance requirements.
- Service Providers: To process account registration, deposits, withdrawals, and all financial transactions accurately and securely.
- Account Security: To detect and prevent fraudulent activity, money laundering, multiple account use, and other security threats that could affect you or the platform.
- Service Communications: To send important account-related information such as transaction confirmations, security notifications, and policy updates.
- Customer Support: To enable our support team to assist you effectively when you contact us via Live Chat, email, or other channels.
- Platform Improvements: To analyze usage patterns in aggregate (not individually) to improve the user experience, introduce new features, and optimize platform performance.
- Legal Compliance: To fulfill reporting obligations to the relevant authorities when required by applicable law.
- Relevant Marketing (with consent): To send you relevant promotional information, bonuses, and exclusive offers — only if you have given consent to receive marketing communications.
Ace77 will not use your data for any purpose not stated here without first obtaining your explicit and separate consent.
4 Data Sharing & Disclosure
Ace77 does not sell, rent, or disclose your personal data to third parties for their commercial interests. However, there are limited situations where we may share your data with trusted parties, solely to enable us to provide services to you:
- Game Providers: Licensed game companies that provide content on the ace77 platform may receive account information required to run games correctly. They are bound by strict confidentiality agreements.
- Payment Processors: The payment gateways we use to process deposits and withdrawals receive the necessary transaction information. All processors are registered and comply with industry security standards.
- KYC Service Providers: A third-party identity verification service that helps us verify member documents and identities as part of our compliance process.
- Competent Authorities: Where required by court order, direction from a law enforcement agency, or reporting obligations under applicable law, we will disclose relevant information.
- Cloud & Technical Services: Server infrastructure and cloud service providers that host the ace77 platform may have limited access to data as part of their technical operations.
All third parties we work with are bound by strict data protection agreements and are not permitted to use your data for any purpose other than those specified in those agreements.
5 Cookies & Tracking Technologies
Ace77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website. Below are the types of cookies we use:
- Essential Cookies (Required): Required for core platform functions such as maintaining your login session, remembering language preferences, and ensuring account security. These cookies cannot be disabled.
- Performance & Analytics Cookies: To help us understand how users interact with the platform — which pages are visited most, how long users spend on a page, and where errors occur. This data is collected in aggregate and anonymized form.
- Functionality Cookies: To remember your preferences and personal settings such as preferred betting limits, display themes, and notification settings so you do not need to reconfigure them every time you log in.
- Security Cookies: Used to detect suspicious activity, prevent fraud, and protect your account from unauthorised access.
You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your web browser's help documentation.
By continuing to use the ace77 platform, you consent to the use of cookies as described above. You may withdraw this consent at any time by adjusting your browser settings, though this may affect your user experience.
6 Data Storage & Retention Period
Ace77 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with legal requirements. The principle of "store only what is necessary" is central to our data handling practices.
- Active account data: Retained for the duration that your account remains active and in use on the ace77 platform.
- Financial & transaction data: Retained for a minimum of 7 years from the transaction date, in accordance with applicable financial and anti-money laundering legal requirements.
- KYC Data: Retained for 5 years after account closure or the date of the last transaction, whichever is later, as required by compliance law.
- Support communication logs: Retained for 2 years for reference and dispute resolution purposes.
- Technical data & system logs: Retained for 90 days for security and technical troubleshooting purposes.
Once the retention period expires, your data will be securely deleted or anonymised in accordance with established procedures. Deletion is carried out using methods that ensure the data cannot be recovered by any party.
7 Your Rights as a Data Subject
As a user of the ace77 platform and a data subject under applicable data protection laws, you have the following rights, which we fully respect:
Right of Access
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 30 days.
Right to Rectification
If any of your data is inaccurate or incomplete, you have the right to request an immediate correction through our support team.
Right to Erasure
You may request the deletion of your personal data, subject to legal retention obligations that override this right in certain circumstances.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time, and we will stop immediately.
Right to Portability
You may request your data in a structured, machine-readable format for transfer to another service provider.
Right to Restriction of Processing
In certain circumstances, you may request that we restrict the processing of your data while a dispute or review is in progress.
To exercise any of the above rights, contact our data protection team at [email protected] stating the right you wish to exercise and your account details. We will respond within 14 business days.
8 Data Security Measures
The security of your personal data is ace77's top priority. We have implemented multiple layers of technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction:
- Data-in-transit encryption: All communications between your device and our servers are secured with TLS 1.3 protocol and 256-bit SSL encryption.
- Static data encryption: Sensitive data stored in our databases, including financial information and KYC documents, is encrypted using AES-256.
- Strict access control: Only specifically authorized personnel can access member personal data, and every access is logged and audited on a regular basis.
- Two-factor authentication (2FA): We offer 2FA for all member accounts and use it internally across all critical systems.
- Regular security testing: Our infrastructure undergoes regular penetration testing and independent security audits.
- Staff training: All ace77 staff undergo regular data security awareness training to ensure best practices are consistently followed.
While we cannot guarantee absolute security (as no system is 100% breach-proof), we continuously strive to maintain a level of protection that meets or exceeds industry standards.
9 Links to Third-Party Websites
The ace77 platform may contain links to third-party websites or services operated by game providers, payment partners, or other entities. The ace77 Privacy Policy does not apply to those third-party websites or services.
We encourage you to read the Privacy Policy of every website you visit, especially before providing any personal information. ace77 is not responsible for the privacy practices or content of third-party websites, even if links to them appear on our platform.
If you encounter any suspicious links or activity that appears to be a phishing attempt using the name ace77, please report it to us immediately via Live Chat or our support email.
10 Child Protection
Ace77 is an online gaming platform exclusively for individuals aged 18 and above. We do not knowingly collect, store, or process personal data of anyone under the age of 18.
Our KYC process is specifically designed to detect and prevent registration by underage individuals. Should we discover that a child's personal data has been collected inadvertently, we will take immediate action to delete that data and close the associated account.
If you believe a child has registered or is using the ace77 platform, please contact us immediately so that appropriate action can be taken without delay.
11 Amendments to the Privacy Policy
Ace77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in applicable laws, industry practices, or how we conduct our business. You will be notified of any material amendments through the following means:
- A clear in-platform notification when you next log in after an amendment takes effect
- Notification email to the email address registered to your account
- Update the "Last Updated" date shown at the top of this document
We encourage you to review this Privacy Policy periodically so you stay informed about how we protect your information. Continued use of the ace77 platform after an amendment's effective date is considered acceptance of the updated terms.
12 Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our data protection team is ready to assist:
- Data Protection Email: [email protected] — state "PRIVACY ENQUIRY" in your email subject line.
- Live Chat: Available 24/7 directly within the platform — the fastest way to get an instant response.
- Telegram & WhatsApp: Official channel details are available after logging in to your account.
We are committed to responding to all privacy-related enquiries within 14 business days. For complaints requiring in-depth investigation, a longer timeframe may be necessary, and we will keep you updated on the progress of your case regularly.